Privacy Policy

This Privacy Policy explains how Refined Auto Detailing (“we,” “us,” or “our”) collects, uses, shares and protects information about you when you visit detailingrefinedauto.com (the “Site”), request a quote, book an appointment, or otherwise use our mobile auto detailing services. By using the Site or our services, you agree to this policy.

1. Information We Collect

Information you give us

• Contact details — name, email address and phone number when you submit our quote builder or contact form, call, text or email us.
• Vehicle and service details — vehicle type, year, make and model, services and add-ons selected, and any notes or messages you include.
• Service location — the address where you'd like your vehicle detailed.
• Payment information — when you pay, payment is processed by our payment provider. We do not store full card numbers.
• Photos — photos you send us, and before/after photos we take of your vehicle.

Information collected automatically

• Analytics — we may use privacy-focused, cookie-free analytics to understand aggregate usage (for example, pages viewed, referring site, device type and approximate country). This data is not used to identify you personally.
• Server logs — our hosting provider automatically records technical information such as IP address, browser type and the time of your request for security and reliability.

2. Cookies

Our Site does not use advertising cookies or cross-site tracking. Third-party websites we link to — such as our online booking page, Instagram and Facebook — have their own cookie and privacy practices, which we don't control.

3. How We Use Your Information

• To respond to your inquiries and provide quotes
• To schedule, perform and follow up on services
• To process payments and keep business records
• To send appointment confirmations, reminders and service-related messages
• To improve our Site and services
• To protect against fraud, spam and abuse, and to comply with the law

4. Phone Calls, Text Messages and Email

When you submit a form or contact us, you agree that we may reply by phone, text message or email about your request and your appointment. We will only send marketing or promotional text messages if you have separately given us your express consent, and consent is never a condition of purchase. You can opt out of text messages at any time by replying STOP, and out of emails by replying to ask us to stop. Message and data rates may apply.

5. How We Share Information

We do not sell your personal information, and we do not share it for targeted advertising. We share information only as needed to run our business:

• Service providers who process information on our behalf — for example, our website host, form-processing provider (Formspree), online scheduling provider (Setmore), email provider and payment processor.
• Legal reasons — when required by law, subpoena or court order, or to protect our rights, safety or property or that of others.
• Business transfers — if our business is sold or transferred, customer information may be transferred to the new owner, subject to this policy.

6. Vehicle Photos

We may photograph vehicles before and after service to document condition and results. We may use photos of vehicles (but not of you) on our Site and social media. If you'd prefer photos of your vehicle not be used, tell us at any time and we will not publish them or will remove them.

7. Data Retention

We keep personal information only as long as needed for the purposes above, including to provide services, keep required business and tax records, and resolve disputes. When it's no longer needed, we delete it or make it anonymous.

8. Security

We use reasonable administrative and technical safeguards — including encrypted (HTTPS) connections — to protect your information. No method of transmission or storage is completely secure, so we can't guarantee absolute security. If a security breach affecting your personal information occurs, we will notify you as required by Washington law (RCW 19.255.010).

9. Your Choices and Rights

Regardless of where you live, you may ask us to:

• Tell you what personal information we have about you
• Correct inaccurate information
• Delete your information (subject to records we're legally required to keep)
• Stop sending you marketing communications

To make a request, contact us using the details below. We'll verify your request and respond within 30 days. We will not discriminate against you for exercising these rights. Because we don't sell or share personal information for advertising, browser “Global Privacy Control” and “Do Not Track” signals require no further action on our Site.

10. Children's Privacy

Our Site and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we will delete it.

11. Third-Party Links

Our Site links to third-party websites, including our booking page and social media profiles. Their privacy practices are governed by their own policies.

12. Changes to This Policy

We may update this policy from time to time. The “Last updated” date above shows when it last changed. Significant changes will be highlighted on this page.

13. Contact Us

Refined Auto Detailing
Lynnwood, WA
Email: detailing.refinedauto@gmail.com
Phone: (425) 386-5190

See also our Terms of Service and Accessibility Statement.